Southwest Airlines
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Our flight was canceled due to weather…
Our flight was canceled due to weather from Denver >Milwaukee. I made a mistake on how I booked our flight out. Which was over $740.00, but I was told to just call customer service & I’d get my money back. The next day when I called the I-FLY-SWA # I told the representative the situation (3) times She replied all 3 times “we don’t refund for flights already taken” So thinking she was just having a rough day I hung up. I immediately called again and got a rep. 1. That listened to my situation, 2.put me on hold to ask what to do. & 3. When she came back on, she said she understands the issue,& opened a claim report and SW would research the situation.YEAH, within 4 days I received a call that I would receive a full refund. And 2 weeks later I received all my money for the flight I booked unwittingly. KUDOS to Southwest for understanding and refunding my money. I know I didn’t follow prodigal but it is stressful when a flight is canceled, and I did what I thought was correct. but again SW thank you It did cost me 1 nights stay in a hotel as Southwest does not pay for a room if weather related but that was minimal compared to the 747.00 flight. So despite the 1st.call, I STILL give SW a 5 STAR rating.! For knowing we are all human.