Oceania Cruises
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If I could give them zero stars I…
If I could give them zero stars I would. Worst customer service. Booked a cruise in November 2019 for a cruise in March 2020 for my 30th wedding anniversary That cruise was cancelled die to COVID. Thinking that the world would be back to normal, I rebooked for October 2020. I received an email in July, stating the October cruise was cancelled. Oceania will not refund my money because it is in a FCC. That was for October 2020. According to them, they have policies and procedures. I agree with that however the world is/was in crisis. I wanted to cruise in 2020 for my anniversary not 2021 not 2022. They are so flippant in telling me that they can't wait for me to have a good cruise when I can rebook. I want my money back.