Hilton Hotels
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Booked a deluxe room at Hilton London…
Booked a deluxe room at Hilton London Gatwick Airport 5-6Oct 2023 No hot water in the bathroom, reported to reception who sent an engineer. The engineer advised to turn on all the taps and leave running for at least 10minutes and that this was the only way to get hot water through the system. He also said that this problem was ongoing from previous 2 months. We did as advised but still no hot water resulting in a cold water wash at the basin in this Hilton Deluxe Room. Why are Hilton charging top prices and putting guests in room with known problems. A week prior to this we also stayed at the same hotel and our assigned room had electrical sockets hanging loose on the wall above the dressing table surface. This was also reported at the time. Shabby service from Hilton London Gatwick Hotel. We will not stay with Hilton again.