Travelocity
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Travelocity is the worst.
Travelocity is a horrible on-line travel agency and I would recommend to never work with them. Their agents have no idea what they are doing and actually seem to be actively seeking to defraud customers. I bought a ticket on Avianca (on which I am at the highest elite level) for $1,215, which I couldn't use because of COVID-19 restrictions, and had to cancel the flight, and was told I would get a full refund. I tried to call them on at least 8 occasions and could never get through to an agent. After waiting 8 hours on hold, I got through to an agent, who changed my ticket, telling me I was going to get a high-level fare, yet charging me $300 (total $1,515). I just talked to an agent of Avianca, who informed that the ticket they gave me was worth $520 and was not upgradable, did not include luggage, etc. Basically, they robbed me of $995 dollars. I will never, ever use Travelocity again. They are thieves and liars.