Terrible company
Terrible company. Shocking service. This company makes me think you have to be corrupt, non communicative and lazy to run a water company, as they are all as bad and misleading as each other. Let my household rack up a debt for nearly 2 years after THEY set up the direct debit and told us how much it would be. Not even a call or a letter to say we were behind. Now they have quadrupled my bill with no explanation. After calling we then found out they had made a mistake and put us on estimate bills and acknowledged they should have contacted us much sooner. When the phone call ended we then had a email saying “we are concerned about your debt”. You had 2 years to put this right. How can anyone just afford a massive increase like that. You’re borderline criminal but will get away with it just like southern water and Thames water. Unfortunately you can’t just swap water companies.