SriLankan Airlines Official
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Monster delay - very limited remedy. Avoid at all cost
Srilankan Airlines was to fly us out of the Maldives and into Europe, but managed to miss their slot time despite zero tecnical issues and no other traffic in the airport. We had to approach the aircrew to ask about out connecting flight from Colombo to Frankfurt, and would probably have heard nothing if we hadn't done so. We were told that they would try to hold the connecting flight and that there was a good chance to make it. Still no PA were made. Other passengers were in distress. Sure enough we missed the connection, and were rebooked at a flight 13 hours later. They refused to re-route us via London on a flight leaving shortly after our delayed arrival. Then we were given a voucher for a dubious down town Colombo hotel, but managed to fight us for a room in the airport transit hotel. During the process we were kept un-informed and directly lied to several times. Effectively we were delayed a full day AND loosing a nights sleep in the process. Never again Srilankan Airlines