Best Price Travel
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STAY AWAY!
Appalling customer service and overall experience. Save your money and find any other agency to purchase your tickets through. My partner and I were going to travel overseas, but due to a recent cancer diagnosis I had to cancel all upcoming plans. As it seems that no one can assist you over the phone I was referred to someone named Wendy to assist with my refund request by email. I was asked to pay an extra considerable fee to upgrade my tickets to flexi so the refunds could be looked into. I was reluctant at first as I wanted a rough estimate to know whether a refund or keeping my tickets on hold for a year would be the best option. Her replies were almost instantaneous when it came to getting those extra fees paid, and as it seemed that they were not inclined on being helpful whatsoever despite the awful circumstances I went through with the transfer, it has now been 10 days and I've heard nothing from them. It's worth mentioning that when purchasing my return ticket I was never sent any confirmation or ticket despite the payment being made. I had to chase that issue over a week for it to be sorted. So please don't let yourselves get fooled by the countless bots boosting their review ratings and save your money. I'm not one to get out of my way to complain but this has been truly sickening. Update: I received a call from the agent's manager after leaving the original review, all apologetic justifying the agent's performance with a story that was very different from the one I received from said agent. As expected this was with the hope for the review being taken down, as asked by the manager at the end of the phone call. Despite mentioning having to go through treatment from the very start it was only after half a dozen of emails asking me to pay extra that a medical certificate was requested which dragged things out even more. I was told the refund would take 12-14 weeks which in itself is pretty awful, but as expected it has now been 14 weeks and the refund is nowhere to be seen. I have sent an email to their support team a week ago, requesting contact details of someone in an executive position to seek help about the entire situation from the start, as my partner had a positive outcome doing so through her company. But no replies. I will try to find support through ASIC as a last resort and encourage anyone who had a terrible experience to do the same so this type of practice doesn't affect anyone else.