Ortho Dog
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**** Buyer be aware the straps that…
**** Buyer be aware the straps that hold the knee brace and ankle brace are not tear-dog-chewing resistant **** Considering the "users"(dogs)will likely try to chew it, that is quite surprising. I am aware that there is no chew-proof material. The website only mentions that the material is "Nylon." Like some dog leashes are "chewing resistant" more than others, the Cruciate Care Knee Brace's straps should be. The material is out there. The thin Nylon should be replaced with better material. For customer service, it is excellent when you can talk to a person. The automated message suggests using email for a faster response when you don't. You will need to keep on phoning to talk to a person. When I did talk to someone and asked why is hard to get to talk to some, the answer was that their team is small. My opinion is that if there is not enough staff to answer the phone, adding staff is a needed. It seems you will need to be around your dog at all times until the dog "accepts" the brace and likely will not chew it. This note is found on their website: "... The Cruciate Care Knee Brace should always be removed at night so that the skin can breathe. Please also remove the Cruciate Care Knee Brace if you are crating your dog or leaving them unattended. ..." I was offered a used/donated knee brace, which was nice. I only had to pay for shipment.