Affinity Water
View company profile →
Customer service a joke
Customer service a joke. Just called regarding my credit amount of £156 just gone missing off the recent bill. I was totally fobbed off about where it had gone. I said that she was not making any sense as to where it had gone. Requested to make a formal complaint I was ignored then I requested to speak to a manager was ignored again and put on hold. Then on the third time of being on hold she came back and said she had sent me a email explaining where my credit had gone have not received the email. I also asked to go back to paper billing but was told I had to do online which is not the case it stated it has to be done by calling up. So no clear explanation of where my credit has gone and I am now out of pocket of £156.