Energy Ombudsman
View company profile →
Energy Ombudsman complicit with Energy Suppliers
The Energy Ombudsman is not fit for purpose, it is an extension of the energy suppliers put in place to mitigate any financial exposure, Eon, British Gas etc might be liable for. The Energy Ombudsman in the 'agreements' they have set up with the energy suppliers are complicit with limiting any financial liability, they may as well wear the company's logo. EG. did you know that even though an energy supplier can overcharge you, retain your money, gaining financial benefit whilst you suffer financial loss, it is one of the shadow agreements with the Energy Ombudsman they don't have to refund any interest on your money no matter how long they keep it, effectively the customer is funding an interest free loan for the energy suppliers. I was shocked, disgusted, and the representative from the Energy Ombudsman's attituded was 'so what', tough.... The Energy Ombudsman use other techniques to put you off. They will pass you from one representative to another. It is clear the 'new' representative does not know the context or discussions previously referred. This is a deliberate ploy, against the customer to influence the customer in the Energy Ombudsman & Energy Supplier's war of attrition on the customer to wear you down. Making a complaint to the Energy Ombudsman, extends the period the Energy Supplier has to retain your money, all the time accruing interest for them. The 'agreements' that have been set up between the Energy Ombudsman and the Energy Suppliers, have been engineered in the Energy Suppliers financial benefit, six to 8 weeks between Energy Suppliers having to respond. The Energy Ombudsman will also try and project on to you, that you have in someway obstructed progress, limiting the Energy Suppliers obligation and detracting from any refund or compensation. They are a disgrace to ordinary working people and energy customers, they should be shut down NOW, they provide no benefit to customers, moreover, the benefit is to the energy suppliers.