Rebecca

Mar 5, 2024

Poor customer service

I stand by my review. While the issue was eventually solved, my customer service experience overall was poor. There was lack of communication then they tried to barter with me to try to offer me credit to shop with them again instead of replacing the damaged part, then again to remove my review. Poor customer service is poor customer service. The chair I ordered is fine. Not exceptional but good. The assembly directions were unclear. Not difficult, just not clear. One step said to “lock completely” the screws. I did and it damage the chair. A clear direction would have been to hand tighten the screw. Do not use a tool. The screws should not go in all the way. My customer service experience was poor. My purchase did not show up in the shop app until after delivery. I requested tracking info via email and never received it. When I reported the damage and requested a replacement part, they denied my request. After some persistence I was offered a $50 credit for a future purchase. I was very clear that I wanted only to make this purchase right. I did not want a damaged chair. They finally agreed to send the replacement part. I would not purchase from this seller again. Too much hassle and poor communication. I would not call the resolution “swift” as the seller does in their response.