Southwest Airlines
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Customer Service Assistance
On Sunday, May 14 (Mother's Day) I was researching info for my 2 80+ yearly friends that were flying to Long Beach on Thursday, May 17. They both had request wheelchairs both directions, but I was trying to find the protocol when they arrived at Long Beach, CA as it doesn't have a pull-up ramp but deplane using stairs. My male friend will not be able to do that as his legs not strong enough. KEYSHA, Houston reservationist, did not know , but made several telephone calls while I was on hold to get the proper information. Her willingness to go beyond answering the phone; her constant checking to see if I was still on HOLD; and her desire to make sure I received the proper information was so much appreciated. It is so frustrating not to be able to find the right number to call for my answer, but was relieved to find a person willing to go beyond Thank you KEYSHA for you help. FYI, my husband and I have been lucky that all our SW flights have been great and the men at the outside curb-service have been more than wonderful I recently flew from Cambodia to San Francisco (4/15) and I believe Arthur at curb-service was incredible for me and my 2 friends. I needed a wheelchair and he ran inside to get one so I didnt have to stand there. The 3 of us were so exhausted due to our long flight. Then, I had a wonderful wheelchair assistant to take me the rest of the way. I have nothing but positive comments to make about Southwest