Hilton Hotels
View company profile →
You’re on your own when you stay at Hilton Bomonti
I flew halfway around the world to Istanbul to celebrate my 60th birthday with family. When I checked into Hilton Bomonti, they didn’t have the suite I had arranged for the celebration. It was my mistake booking through Priceline, I should have known better, but I certainly expected better service from a five star hotel. Management could care less about my predicament and consistently refused to make a phone call on my behalf. I spent an entire day on the phone with Priceline, who was willing to correct the situation, but unable to reach the appropriate staff. As a result, I did not have the planned extra bedroom, Kitchenette or dining table (that I reserved and paid for!) and we had to make last minute arrangements. I have worked in hospitality for over ten years and can confirm that Hilton Bomonti is NOT hospitable.