Customer

Customer

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1
Review
2.0
2 out of 5 stars
Average rating

Reviews by Customer

AI

Airport Van Rental

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2 out of 5 stars

Pay Less but expect less

The car was beat up on the inside and the outside. The car drove like a golf cart, which isn't ideal for a mountain vacation. I was very upset when the employee sold me a toll pass, which I believed I needed, and then once out on the roads the tolls were all closed. I was quoted $12/day for the toll pass and was charged $13.50/day. Biggest issue was when returning the car. They have very clear instruction on how to drop the car off after hours, however you are unable to follow the instructions. There is a phone number to call and the mailbox was full. You are suppose to leave the parking space and section on the voicemail, but the spaces are not marked. So I left a rental car, unlocked, with keys in it, at a park n fly which was scary as the policy states that any damage occurred to the vehicle while parked after hours was my responsibility.