Anglian Water
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An example for others to follow...
My dad died last month, so I’ve been dealing with lots of the practicalities: contacting banks, insurance companies and utility providers. Reflecting on this now, Anglian Water stands out as having the best customer service by far: they were sympathetic, understanding, practical and efficient – reassuring me that the water at my dad’s empty house would remain connected, but there would be no more bills to worry about. In contrast, his house insurance company (for the last 20 years) immediately threatened to cancel the policy if I didn’t pay the remaining balance within 48 hours, even though it was not overdue. His bank have failed to send a closing statement even after six weeks. And his gas provider immediately passed his account (which had been paid up to date) to a debt collection agency, before they had even sent me the gas bill - which, when it arrived, was wrong. Dealing with bereavement is hard enough, but it’s become really clear to me in recent weeks that some companies are unprincipled, unhelpful and money-grabbing in these situations – while others handle these matters with sensitively, compassion and efficiency. Anglian Water is definitely in the latter group and, for me at least, have set an example that others would do well to follow.