Energy Ombudsman
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Great communication, supportive agent
The agent who helped me, Elena, provided first-class communication from the get-go. I felt she provided the Ombudsman service in a genuinely friendly way and in a spirit of support. In the end, the Ombudsman decision upheld the remedy of the British Gas cheque already received (albeit sent very late) as fair, as the Ombudsman role is chiefly about resolution more than compensation. The only thing I would say is that in the Ombudsman's write-up, on reflection, it didn't quite reflect the detail of British Gas's failures - the fact that I had provided accurate information to BG time and again, that went down a black hole. However, I felt it was time to 'let go' of the long-running saga and didn't want to pick over the multifarious details again, and I was genuinely grateful that the Ombudsman agent had helped bring matters to a close in such a supportive way.