Celebrity Cruises
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Won't reimburse our +$2000 bill, as "it is too expensive" to reimburse
Worst service ever. We still haven't received refund after +6 months post cruise. We are left with a bill for +$2000! 1) Got covid on board the ship (is what it is) 2) Celebrity Cruises told they would reimbursement the days in isolation on board, and reimburse the hotel stay where we had to isolate post cruise (thus extend our trip). 3) 6 months after the cruise: We still haven't received reimbursement for either isolation on board the ship, or the hotel. 4) CC claims they will not reimburse the hotel, as it is "too expensive" (believe it or not). CC choose the hotel and required we went in isolation there with the comment that they would handle all costs. Result: +10 hours on the phone with CC, a ton of emails etc. later, and we still haven't received any money from them. We are now left with a bill +$2000 which is the result of this horrible cruise, and with the response "we are so sorry, but the bill is too high for us to reimburse, and we have reimbursed what we find fair"... Despite us haven't received any money at all! I am amazed by the poor level of service.