Centauro Rent a Car
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Rented a Centauro Car from Alicante & harassed to take out their own ‘extra’ insurance
Rented a Centauro Car from Alicante Airport through a Car Rental Agent. On arrival, they were demanding I pay an extra €149 for the weeks rental for full Insurance cover to prevent paying the €1400 deposit required for any damage. I produced my Annual Excess Insurance Policy, which they dismissed as not valid. Firstly, I was treated as a second class customer as I went through an Agent (as cost was half the price) and not directly through Centauro direct. Secondly, I was more than happy to take the €1400 deposit as I was converrd through my Excess Insurance Policy. I was treated rudely & aggressively by the staff applying pressure to take out their cover. I flatly refused, she reluctantly told me to pay the €1400 holding deposit and then refused my Credit card as it didn’t have my full name ( just initial and Surmame??) I then had to use a different credit card with my full name on. In summary, I was treated shamefully, I’ve used Centauro numerous times before, but never again!