Azamara Club Cruises
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Stay away from Azamara
I was on the Azamara Quest for a cruise in South America from Jan 22, 2024 - February 6, 2024. I diligently registered my blue cheese allergy prior to the cruise AND again on day one of the cruise. I also mentioned it each day in the dining room and always asked about the food to verify there was no blue cheese in anything I ate. While dining in the specialty steakhouse on January 29th, I was offered a bread roll by the wait staff. I asked what type of roll it was and was told it was a garlic roll. Well I took one bite of it and immediately started having an allergic reaction. My husband saw my reaction and immediately ran to our room to get my inhaler and epi-pen, just in case. Friends were there to help in the interim. I managed to ask if there was blue cheese in the roll and the waiter went to ask the kitchen. Sure enough there was gorgonzola cheese in it. Luckily I only needed my inhaler and allergy medicine and not the epi-pen but it was quite the scare. Even though it was noted by the restaurant staff, I reported the incident to the 'front desk' the next morning. After not getting better over a couple of days I went to the ship's doctor, told them what happened, and obtained additional meds. For the remainder of the trip I was sick. I couldn't taste or smell anything and because of my lowered immunity from fighting the allergen I also contracted an upper respiratory infection. My trip of a lifetime was basically ruined. Nothing was proactively done and no apologies were offered while I was onboard even after I reported the issue. On the last day, the ship's restaurant manager came over and spent 3 minutes apologizing but that was about it. When I asked for some kind of compensation - I was basically told no. Once I got home, I contacted Azamara again. I was still sick with the upper respiratory infection (URI) which made the plane ride home miserable. I also had scheduled surgery soon after coming home which was in jeopardy because of my URI. I went to my primary care doctor to get different medicine immediately upon my return home in an attempt to clear out my sinuses in time for surgery. I was told by the Azamara contact, an ‘Executive Resolution Specialist’, that the ship's crew said they proactively reached out multiple times and I refused treatment or any other form of help so they are not liable for anything. This is a total lie!!! They did offer me a ‘good will gesture’ of $35 reimbursement for the specialty meal. What a joke!!!