CB

Mar 30, 2016

Courteous, understanding service and smooth handling of claim

Travel Insurance Direct were kind, understanding and helpful when I thought I might need emergency assistance in the US, and courteous in correspondence when I made a standard claim once back home. My claim was settled promptly and smoothly. Filling out the claim form and getting my doctor to certify it was time-consuming when I felt the information provided already by email was sufficient for a decision. However, I guess the company needs to filter for fraud and to collect information for actuarial purposes. I definitely recommend them on the basis of my experience.