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Don't attempt to try it on!
My 94 year old mother has mobility issues and needs to wear compression socks, which she finds very difficult to get on. She was told of the Sigvaris Rolly compression aid and although it is expensive at nearly £57 she asked my brother to order it for her in the hope it would help with this daily ordeal. The Rolly arrived whilst I was visiting and so I unpacked it and spent the next 5 minutes trying to help her use it. Unfortunately, she was unable to bend down far enough to get it on her foot so I packed the item back in the box, using all of the original packing etc and left it for my brother to return during the week. I have now been informed by my mother, that after they had forensically checked the item and saying they found hairs on it, that they would not refund her, so have sent it back to her. I can see from the T&C's that they have this 'get out' clause of refunding if they can say they found hair or other damage etc, but how on earth is a person supposed to try anything on?, is anyone's home without a loose hair or spec of dust, it's ridiculous and I can vouch that the product was clean and barely out of the box when I re-packaged it (my mothers home is very clean by the way). I understand if something is damaged upon return but saying, without evidence, that there was hair found (please check T&C's for all the other 'get out clauses'), I genuinely believe this is the companies way of not giving money back and taking advantage of elderly people who have limited resourses. I am genuinely furious at this decision and would urge people to steer clear of EVER buying from this company!