The One Broadband
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So poor it’s laughable
I would have put 0 stars but it wouldn’t let me, we were passed to TheOneBroadband by Octaplus with no consultation and since then the service has been diabolical can’t call anyone can’t get a straight answer internet speeds change like the British whether and connectivity is up and down like Tower Bridge feels like it’s being run by the cast of deliverance. I have to work from home and I’m sick to the back teeth with the total lack of customer service or customer care I needed to get a static up address as everyone I tried to connect to the office my ip address changed this was recently sorted out now I can’t get online for more than 10 minutes. Without is dropping the nte and router have been restarted as per request and still shocking they said they would monitor from their side despite another email they must have fallen to sleep because I’m still sitting here with appalling service and not as much as murmour as to the reason for the issue. But they can take our money every month. Who do we talk to get this sorted. Service Manager Chris has been brilliant for the second time now, my broadband is up and running again, and it being a carrier issue is confirmed, I have no issue here and appreciate his support, the above review still stands because the customer service side still haven’t provided me the answers I have asked for now 4 times, please see Ticket 3955 I’m not asking for much just the answer to 2 simple questions what is the notice Period to cancel service and as I’m in contract will I be liable for the remaining months on the contract or will this be waived. As I’m moving home and my company will provide my broadband.