eCapital Freight Factoring
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I wish I could leave zero stars
I wish I could leave zero stars. Ecapital was quick to sell us on their products offering a line of credit of $2500, same day funding, fuel cards, the whole 9 yards. Once signed up, no one ever did the initial orientation with us. We attempted to factor our first load, I called and asked if there would be any issues with funding. I was assured it would fund and booked a load from Texas to Montana. We were told once the first load funded, our fuel cards would turn on. We delivered the loads, submitted all paper work for it to be denied. I called my sales representative and he told me that he would get it approved and funded by the end of that day, once it reached the credit team it was denied again. This left our driver stuck in Montana for an extra few days losing more money. We've also booked w separate loads with the a broker that pay the same, pick up and deliver to the same locations. When I submitted the 2nd loads paperwork it was denied due to "previously being purchased" obviously no one took the time to read the rate con or bols. You can not get a hold of anyone on the phone once you are dealing with customer service. Once you do reach them, they are terrible to work with. Factoring is supposed to be helpful especially to small companies and this has been nothing but stressful and unnecessary. We tried using their "credit cards" and they do not work. I can't get anyone to answer why they don't work. Save yourself the headache and find another company who cares about their clients. They completely treat you like you're trying to scam them. I will make sure every trucking company I know never does business with this disaster of a company.