City Cruises
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DISABILITY ACCESSIBILITY ONLY FOR OUTWARD JOURNEY!
Took s City Cruise Millennium Pier tea cruise today, in order to treat my sister whose birthday it was. Unfortunately the bread used for the sandwiches was hard because quite obviously they had been left uncovered. There was no alternative milk for vegetarians / vegans and the coffee cup and spoon were dirty. When we asked for them both to replaced. We were told it's just a stain, before they were changed. Whilst attempting to board the boat, as a wheelchair user, a portable ramp was made available; however when disembarking an Italian ( ? ) looking; and a Chinese looking deckhand, asked me to "stand up" from my wheelchair and walk off the boat on to the deck! I was livid, when l asked where the ramp was. l was told it had been taken away by pier staff. When enquiring why this had been done when the company had advance knowledge a disabled passenger had boarded the boat; was meet by hostility from the ltalian looking deckhand ,who was also very rude answering back instead doing all he could to remedy the situation. The potential tripping hazard and safety of it's passengers, does not appear to be an important cause for concern for City Cruises! It's staff need training. I am so angry! I cannot belive that in the year 2025; especially as a company which advertiises it's boats as fully accessible, is a misrepresentation. To treat disabled passengers in this manner is absolutely disgusting, any proprietor who provides a "service", must provide access to a disabled wheelchair user to use it's service, if is discrimination and it is in breach of the Equality Act 2010 . Legal action could be taken against the company for this discrimatory tteatment by it's staff! It was a hugely demoralising. belittling, degrading and embarrassing experience. After all this, the crew stand by the exit with the expectation of collecting 'tips' from the passengers.