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John Smart

John Smart

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by John Smart

Singapore Airlines logo

Singapore Airlines

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1 out of 5 stars
Sep 6, 2020

Cancellation fee takes most of the cost of the ticket

I had to cancel a flight from the UK to Singapore (return) with Singapore Airlines, as the government their were placing a two week quarantine period on visitors to the island at this time, and we were only planning to stay a few days. The Airline charged a £950 cancellation fee for a flight that cost £1,203. This was a complete outlier as most of the other people we dealt with paid full refunds, or gave vouchers for further travel. If you book anything with this company, watch out for their punishing refund policy, even if it is not your fault.