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Absolutely disgraceful
Absolutely disgraceful! I joined them for less than 2 months, diligently recorded relevant purchases each week, and accumulated points worth around £30. I was planning to redeem it when it reached a bit more, but suddenly, they closed my account. The reason? "You no longer meet our criteria." What they did to me was simply demand my personal information without providing any benefit. Once they've resold your data, they promptly close your account. My advice to those invited to join: think twice before wasting your precious time! UPDATE (21/11/23): They told me a quick call would allow me to redeem my points. So, I rang them, asking to turn my points into 2 x £20 Argos e-gift cards (my points worth around £44). Guess what? They said those cards weren't available for me, only £10 physical ones. They also suggested I log into my account to sort it myself. The problem is, my account's closed, so no logging in for me. I prefer e-vouchers so that they can't use 'delivery is lost' as a pretext. Nonetheless, they shuffled me to a 'help line,' claiming it'd sort things out. Well, the call dropped, and when I tried again, no agents were around. This whole experience just shows how terrible their service is. I'll keep you posted on the mess I'm dealing with. Think TWICE before joining.