Scenic Luxury Cruises and Tours - UK
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Our experience on board was good... But avoid
Our experience on board was good (Douro, early 22). Our experience trying to book was not good. Try getting through on the phone - 6 hours plus. Try getting through on the Web site? Not going to happen, they got hacked recently. Pretty appalling for a company of their size. Check your details, as they've provided no reliable confirmation they weren't conpromised. Ask for a call back? Not going to happen. Try Viking instead. Update: As at 25/7/2022, the Scenic / Emerald MD has just written to existing customers, blaming amongst other things Covid. May I politely remind him, its Covid-19, not Covid-22. The customer support is practically nil. I've been waiting weeks for a response about an existing booking. AVOID. If you want confirmation, check out the warning on the Scenic Web site: Due to the latest changes and disruptions to flight and rail schedules impacting the travel plans of our guests, we are currently experiencing a high volume of calls, meaning our wait times are longer than normal. We apologise and are doing our utmost to ensure our guests holiday plans continue as normal and are contacting impacted guests. If you prefer not to hold please email *****.co.uk with your booking reference, name, date of departure and contact phone number. Thank you for your patience. Sounds great? Try the experience. No responses on this site from Scenic. That's quite telling, but in line with their contempt for you once you've paid.