Home Telecom
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Truly shocking!
Failed to transfer my broadband later than hoped after a house move because they sold me super fast fibre then there informed by open reach it wasn’t fibre optic at my new address. To add insult to injury they were told 9 days before the installation date. Now I’m having to wait another 2 weeks to get ADSL as an engineer is not available despite paying for a priority visit on my installation date. Truly shocking! Then a had to threaten a formal complaint to the ombudsman to get my monthly fees refunded for the period they aren’t supplying any service. It’s a truly abysmal service. I’d change supplier but the cancellation fees lock you in with no rights as a consumer.