Dental Direct
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Appalling costumer service
Appalling costumer service. They can't even provide a simple task as updating your details. FAQ area states it may take up to 24h. Well it's over 60h and still nothing. I have sent emails and contacted via their website support for noting. No reply at all. Bunch of disrespectful useless people. Update: changed from 1 to 3 star because after this review Dental Directory finally got back to me. I was contacted a couple of hours after leaving this feedback. Dental Directory attendant apologised and recognised I should have my emails responded but for any reason they got lost in the system and nobody got back to me. In a 10 minutes phone call she managed to provide all updates I had asked 4 days ago. Why not providing that sort of costumer care since day one? Why do we always need to complain to get anywhere. I hope they improve their team training as most of them are really useless.