Princess Cruises
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Princess cruises are shocking
I have recently been on a cruise with princess and for unforeseen circumstances we had to leave. Princess wasn’t very helpful regarding the sensitivity of our circumstances. We had to arrange everything ourselves flight, taxi with a very poor internet connection In Pisa. We had 2 excursions booked for our cruise but due to us having to leave the ship we’re unable to use them. Princess manager agreed that we would be refunded in full for them through a cheque in the post, he said they would deduct the £9 that was on our account for 3 bottles of water. We haven’t received any cheque in the post, and to add insult to injury they over charged us for things that we never had on our account. I spoke with the very unhelpful customer services that a joke, they told me they couldn’t help and I would have to email guest relations. I emailed and so did my husband and we haven’t received anything from them not even an acknowledgement that they received our email. I’m appalled with the service and won’t be booking anything else with princess cruise.