Hyperoptic Full Fibre Broadband
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I have been a Used to be great, but terrible service & customer care after 6 yearsloyal customer with…
I have been a loyal customer with Hyperoptic for six years, but since renewing my contract for a supposed "upgrade," my experience has completely souring. I am now subjected to constant internet outages affecting my ability to work. Every time I contact technical support, I am met with complete disrespect from representatives who sound like they are over their jobs. What makes matters worse is that Hyperoptic asks customers to disclose disabilities and state required reasonable adjustments on record. As an autistic customer, I have noted my communication needs, yet these are completely ignored. Even when I explicitly disclose my disability to representatives on calls, they make no effort to accommodate me and instead become hostile, argumentative, and antagonizing. I have now been forced to lodge a formal complaint regarding breach of contract and disability discrimination. While Hyperoptic used to be a great provider, my recent experience has completely ruined my view of them. I can no longer recommend them to anyone, and I cannot wait until I am free from this contract so I can switch to a provider that actually delivers the service I pay for and treats customers with basic respect.