Chase Ladders Ltd
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Good communication at the order stage
Good communication at the order stage. Unfortunately, 2 stars have been lost for the following QA issues; 1. A misaligned hole for a bolt meant I had to purchase a drill bit and redrill the assembly to realign the holes, so the bolt would pass through two separate components of the ladder. 2. Two bolts and two locking nuts were missing from the fittings pack. I did not report either of these issues back to the company as I could not wait for them to resolve, I resolved the issues myself the same day.