Sunshine Home Improvements
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Pressure / 'aggressive sales practices' Dept Business UK gov. Agressive sales
We have just had a most unpleasant experience with a salesperson from Sunshine Home Improvements, a Neath company, who was to give a quotation for replacement windows. Be aware that the sales technique from salesperson from this company who came to the house used the ‘one-time’ offer — a time limit on a deal that pressures you to buy something immediately for fear of missing out'. He measured the windows and presented us with a price. He phoned his boss and said his boss said he could make an offer that was thousands less even with 'scrappage' included. He then gave another lower price but we had to agree a fixed date in April and had to agree to that today. We said we could not possibly give an answer that day as we would wish to consider the offer carefully over time. I said we would wait for his written quotation. He said there would not be a written quotation. He kept asking why we would not take this offer and we both repeated more than once that such an expensive purchase had to be considered over time. I asked the salesman to leave as I felt his persistence amounted to badgering. He did not leave but rather phoned his boss and and was telling him we had declined the offer. While he was on the phone, I asked him again to leave. He did not make any effort to leave but persisted with the tack that we were turning down an 'unbelievable' deal. I said I would call the police if he did not leave. After several requests he did leave. The atmosphere was very unpleasant and I started to record the conversation as he was leaving the house. Dept Business UK Gov definition: 'Pressure selling and doorstep salespersons overstaying their welcome are examples of aggressive practices'.