Travelocity
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Don't book trips with Travelocity!
Don't book trips with Travelocity! My husband and I have probably spent a total of 3 hours on the phone with Travelocity and their customer service has been the worst! I work in a call center and know how things should be handled, and they have been nothing but rude. We booked a trip to Mexico for our anniversary a year ago and due to the virus, we had to cancel it, which we understand. We bought travel insurance which guaranteed us a refund if the trip was cancelled. We called awhile ago and had our hotel costs refunded, but they wouldnt refund our flight and the airline gave us a credit instead that doesnt even come close to covering the cost of another flight. After my husband spending hours on the phone with the airline, I called travelocity over a week ago trying to get a refund for our flight so we could get another travel package with them. There representative told me that they were going to email the airline directly and get me a refund so I could purchase another package with them. I was told I would hear back within 72 hours. Well its now been over a week. I called today and was speaking with or on hold with a representative for 40 minutes when she hung up on me. I know sometimes a call can be disconnected and want to give her the benefit of the doubt, but whenever a call drops while I am talking to someone at work, I give them a call back right away. I never got a call. So I called back again. This time I was connected to a man named Ethan who was actually very helpful and kind. I immediately asked him for a supervisor and after a few holds, he got me connected to one. I explained all that had happened previously and how I was told I would be getting a refund and she acted as though I had never been promised a refund, even though I had a previous case number. She wasnt helpful in any way and didnt apologize for the fact that I was lied to previously or that I had been hung up on after waiting for 40 minutes. I was just told that I would have to work with the airline and it wasnt their problem, even though they had previously told me they can reach out to the airline and that they would give me a refund. She also would not send me a copy of my travel insurance, just like the previous representative. After my 52 minute call, I hung up. I just wish that they would have tried to make things right. How hard would it be to email them asking for a refund? I wish they would have helped because we probably would have tried to book another trip. We booked our honeymoon trip with them and that went fine and was a pretty great bargain. But I will not be booking with them again and will definitely discourage others to do so in the future