US Water Systems Inc
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The instructions are inadequate.
The instructions are inadequate. There does not seem to be a logical sequence to the order of instructions. Additionally, when speaking with a technical rep at one point he said "yes, the instructions are wrong". Seriously? He said they hadn't gotten around to fixing that part. There is also little guidence on the drain requirments. I understand that there are different codes but there could be some guidance given. Also, I did find some very helpful YouTube videos on the installation. Why not provide those links in the literature you provide? Finally, after assembly and getting everything working there was a small leak in the T fitting at the outflow of the pump. We called about this and they said that that fitting was not fitted by them even though there was teflon tape already on it. We thought it was preassembled by the company so we never touched it. The tech claimed that they never do that but ours arrived like that. Finally, I was puzzled by the inclusion of the pages and pages of the "app" that can be used with some systems. I didn't even know that was an option so when I called to ask about its inclusion in the installation manual I was told to ignore it as my system did not use that. Once completed all was fine but you really need help on your instruction booklet.