Economy Energy
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Awful company ! Avoid
Awful company ! Lied to me to get me to renew with them (they paid me compensation for lying before they report that as false) but also didn’t tell me they hadn’t generated a bill for nearly a year despite my meter readings so retained me as a customer by deception & quoting me a price they could not give me ! Now fighting a bill for 4x the price any other company has ever charged me (including them the year before !) I have asked that I can pay the original estimate bill they sent me which is still very high as there has clearly been a mistake when the final reading was taken so meet them in the middle and they have said no they will send debt collectors ! They don’t respond to emails even the ombudsman has not had a response yet ! I would happily settle the estimate bill they took months to generate now but they are happy to put me in financial difficulty and cause me undue stress .. can see why they have been voted worst company two years in a row ! I feel bad as i was recommending them originally I hope everyone else sees sense !! Paying same with bulb now and £280 in credit with accurate readings where as they say I underpaid by £600 for 7 months with no contact from them to change my direct debit ! Avoid Avoid Avoid !!! Update : contacted by web chat and they said they can’t discuss any complaints! More of my time wasted !