Gloria

Mar 30, 2021

Not invested in customer satisfaction

Lids hides their lack of service to customers by hiding behind their posting of a "delayed shipping" disclaimer indicating that they could care less about their customers. Package is more than 3 weeks late at this point and yes, Lids, YOU collected the shipping fee from me the customer, so this one is on YOU. Online chat is useless, customer service phone line has absolutely none but the most minimal information and is not empowered to provide any solutions. Clearly the company is struggling and not solid, but I have to ask - does anyone in decision making there ever even consider providing some type of amends for the errors on the part of Lids ? A credit, a free shipping offer, a discount on another purchase - ANY form of recourse to incentivize customers to make second attempt ? Based on this, cheap as I am, I will gladly pay more to another provider rather than purchase again from LIDS>