Malmaison Hotels
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Malmaison hotels customer services zero *
Malmaison hotels customer services zero stars This review is regarding Malmaison hotel customer services and only customer services. We cannot comment on the hotel as we have not booked with them as they did not want to answer a few general questions about the restaurant and spa, as we wanted to book the full 4.5 hour spa treatment and the restaurant. Not having booked with them before we just wanted to check a few things out. If this had been a nice hotel, restaurant, and spa we would have happily given them repeat bookings, but we won't know that now. Over the past week, I have emailed Malmaison directly through their website on 2 occasions and I have emailed Malmaison customer services head office once. I am a new customer to the Malmaison hotels, having stayed in the grand in York before and that was the perfect stay, we were looking to try a new hotel and unfortunately for the Malmaison, we have now booked to stay in the principal in York as they do answer customer questions and as people know the price goes up closer to the booking date, I didn't see the point in trying to keep emailing the Malmaison as all I get is the automatic reply. In my opinion if you are looking to stay in York find a hotel that does have a customer service team that communicates with potential customers. I do think the Malmaison will blame it on covid,brexit, lack of truck drivers, or a shortage of European workers but I don't think there is any excuse for being unprofessional, rude, and lack of courtesy and that's lack of courtesy, not truck drivers. I think that's the power 4 that the government keeps saying to do with companies using now.