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Energy Ombudsman
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Unfair decision
I strongly feel that the Ombudsman service tends to favor large companies over the consumers raising complaints. In my case, the decision contained little to no criticism of British Gas or any directives to improve its customer service, which was a major concern alongside the unjustified charge for an extra 2000 kWh on my electricity bill. Ultimately, I accepted the decision—not because I found it fair, but because, at 74, I could not continue wasting my time and energy pursuing a legal battle.