General & Medical
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My review
My review is generally good. Sometimes the process takes too long to get a gp referral and then an authorisation etc to see a specialist if you have an urgent situation. I would also say that the allocation for mental health treatment is nowhere near enough, for eg my policy gives me £1000 of cover, out of which I need an authorisation from a psychiatrist in order to access any kind of therapy and have it covered. This is totally unfair and makes no sense because people don’t always need a psychiatrist and it takes a huge chunk out of the mental health allocation. Sometimes people just need someone to talk to and I feel very strongly that this should be covered without having to see a psychiatrist first and that the cover should be more substantial than £1000 for a whole year, especially in this current climate. This is something that needs to change urgently.