Rei Barnes

Jul 28, 2024

The receptionist named Elaheh is the…

The receptionist named Elaheh is the most horrendous person. Unkind Unhelpful Argumentative And abusive. She is outright rude and inconsiderate. When I asked about a machine that was broken she suggested that the machine didn’t have a problem but that I must not have the money in my account. When I showed her I have plenty of money in my account that’s the only time she finally helped me to borrow a lock for my locker so I could use my room but she was rude to me about it the whole time. Only helping me after I insisted that if I couldn’t get a lock to protect my things then I couldn’t use my room and pointing out to her that because it was Sunday there was no place I could travel to that would be open that would have locks for me to buy. She knew the whole time that I could borrow a lock or she could have allowed me to purchase one with a card from the front desk directly it was just inconvenient for her to be helpful so she just argued with me to try and get me to go away. She was so unbelievably rude. Later I came down and asked if I could change my bed and she hassled and harassed me again instead of helping me. In front of me she told her co worker that it was “ too much work” to help me simply change my bed to another bed. When I asked her if I could speak with another worker she told me I could go find one by myself. She said several other rude things to me but you get the idea. Just because I am renting a space from a hostel doesn’t mean I should be paying my money for such low quality service which is practically no service at all. I will never recommend this hostel to anyone, I will never come to this hostel again myself either -and it’s specifically because of this person called Elaheh. If your job is too much work for you princess Elaheh maybe you should find another job someplace else! & Someone ought to tell the management at this place about this woman and the rude sanctimonious and inconsiderate way she speaks to paying guests!