ROCK Insurance Group
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Great claim handling experience.
This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road to the resort. We had to spend the night in temporary accommodation, a sports hall, set up by the French Red Cross. On our return to the UK I contacted the claims line and spoke to a friendly and knowledgeable member of Rock's staff. I explained what had happened and she guided me through the process of what I need to do. She also raised the claim on their system and sent me a link to submit the documents from the travel company confirming what had happened. Within a few days of submitting the document I received an offer, which I was happy with and the money was in my bank account shortly after.