Travelocity
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CANCEL button is a SCAM
CANCEL button is a SCAM! I booked a roundtrip flight to Copenhagen on Travelocity for my husband and I, then cancelled it within two hours by clicking on their CANCEL button online because I found a better airline and connection on Expedia. (Suppose to be able to cancel any reservation on Travelocity free within 24 hrs!) When I hit the CANCEL button, a screen came up showing me the amount of my credit ($2432.02) – which I surmised was the original total minus the insurance and their booking fee. My Travelocity online “my account” also showed no upcoming flights and the previous booking to Copenhagen, was listed as a search only; so I thought all was good. NOPE! Our VISA statement arrived showing the charge ($2606.32) but no credit. I called Travelocity THREE times! I was continually put on hold and passed from one “supervisor” to another. First phone call was one hour and final person said they would contact me in 3-5 days. After a week and no word, I called again – same routine. After 40 minutes, a “supervisor” told me it was probably a computer glitch and he would talk to his “supervisor” and call me right back if we got disconnected, which we did, but he did not call back. Third time I called, 3 hours later, another “supervisor” said “corporate” had made the decision that they had no record of the cancellation so there would be no refund!!! Obviously, the CANCEL button is a scam! None of the “supervisors” would comment on the button!