Leena

Mar 9, 2021

Don’t use this company, terrible company, nightmare, they are not delivering my boxes, and have fraudulent billing practices

Don’t use Schumacher Cargo Logistics. Avoid this company because it will be a nightmare. You will get all kinds of trouble, and worse, your shipment will never arrive. I found the hard way. I arranged a small move of my personal effects, 23 boxes, no furniture, from New York to Brussels, Belgium, and still have not received my boxes. According to Matthew, the sales agent, my shipment was scheduled to arrive on the first week of January. Now it is March, two months later, and I still have not received my boxes. I am still waiting. I have been told by Schumacher’s correspondent in Europe, KHZ in the Netherlands that my shipment is customs cleared and in their warehouse. However, they are not bringing the boxes from their warehouse to my residence, instead, they are giving me all kinds of excuses, such as that they have to wait for another shipment to fill the truck, but most of the time they just keep saying that are “busy planning the move”. I have sent numerous emails asking for the delivery but nothing happens, and this has been going on since January, and it is a nightmare. The important point is that I paid to Schumacher Cargo Logistics for door-to-door, residence-to-residence shipment and delivery from New York City to Brussels. Schumacher is totally uninterested to do anything at this point. They don’t care about their customer, and I discovered their fraudulent business practices, fraudulent way they do their invoicing. And I see now, in Trustpilot website, that there have been other customers who experienced the same thing. Schumacher Cargo Logistics deliberately leave out from their final bill the deposit of $250 that they request before any shipment is sent, and asks the customer to pay in full, they warn, otherwise they will not send the shipment. When the customer later discovers that Schumacher left out the paid deposit from the invoice, and complains, the sales agent, Matthew in my case, wrote to me “but did not you deduct the deposit from the final invoice”. They are doing this deliberately, to fool the customers, and this is just fraud. You can do the math; either the company or the sales agent is making lots of extra money in this fraudulent way, because many customers will not notice “their mistake” or they find it so difficult to get the amount refunded from Schumacher, that they give up. They come with all kinds of excuses, that there is a backlog in the accounting department, and that it takes time to issue the check, in order not to issue the refund check. However, they were very quick to take my check. This has been going on for weeks, and nothing happens. They don’t care and they don’t do anything. But the worst thing is that I have not received my personal effects, I have NOT RECEIVED MY SHIPMENT, and despite numerous emails to sales agent Matthew at Schumacher Cargo Logistics and the accounting department, alerting about these problems and asking for help, they are not doing anything about it, so that I could have my boxes of personal effects delivered to my residence.