Energy Ombudsman
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It has taken 15 months from the first…
It has taken 15 months from the first installation of my smart meter from Octopus to get it to work. Every excuse was thrown at this especially after I contacted the Ombudsman. I raised a complaint with the Ombudsman after 8 months and recevied £250 compensation. But I didn't accept the Octopus reason for the continued non working of the smart meter which was that it was a supplier issue and they had to wait for their corrective action. BUT my neighbours on both sides of my property had Octopus as a supplier and they had an Octopus smart meter which worked. I asked Octopus to simply install the same equipment as my neighbours to solve the problems but didn't receive a response and the Ombudsman simply regurgitated the Octopus line that they were doing everything they could and it was a supplier issue.