Very poor customer experience during flat purchase
I am working with this firm for purchasing a property. The service has been very slow, communication very poor - it is a struggle to get a hold of our solicitor - very slow (up to a week) responses on emails, booking meetings via their website, didn't help, as they get cancelled, when trying to call the firm directly, our solicitor is always either in a meeting or having some new technical difficulty (all sort of problems that at this point feel invented - IT problems, phone booting etc.). Updates from the solicitor even when we receive them lack clarity - it's always "processing some updates / waiting for some updates". Additionally, they look a long time (weeks) to tell us we need to resend some papers - which clearly signals they are not on top of our case. I would not recommend this for absolutely anyone trying to purchase property, extremely poor customer experience.