LY
Lyca Mobile USA
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Thank you, Marwan
Had a lot of issues when I purchased a new phone and needed to transfer to a new esim (website bugged out and emailed multiple new esims, QR code not working, transfer not going through, etc.). Spent 3 days calling multiple times, often on hold for ~20 minutes before being able to reach someone. Only Marwan was able to solve my issue and quickly get a new esim working on my new phone, this time without having to wait 2 hours for a sim transfer request and calling back again like previous agents instructed. Thank you so much for your patience, knowledge, and excellent service, Marwan.