Charlotte Curtis

Charlotte Curtis

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1
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1 out of 5 stars
Average rating

Reviews by Charlotte Curtis

TA

Takeaway.com

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1 out of 5 stars

Awful! Took 2 hours for my order due to their incompetence!

I ordered my takeaway at 7.15 and within 5 minutes had an email saying the restaurant had received it. I called the restaurant with a query and discovered they had not in fact received my email and it actually took over 40 minutes after placing the order on takeaway.com for them to contact the restaurant with the order, which therefore meant instead of ordering early so the wait wouldn't be so long by the time they'd finally recieved my order I had hit the peak/busy time. I tried to contact takeaway.com to find out what was going on with my order when the restaurant called to say they hadn't had it, the only means of being able to do this was via a contact us form, which then took an hour and twenty minutes for them to contact me and by this time I had thankfully just recieved my order, over two hours after placing it. I was given a £7 off voucher to use on their website but I think it's safe to say I will not be using them again!