Sküma Water
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Don't buy! Read the feedback below!
Don't get influenced! Do not buy it! Save up and get a real filter for your house (Pure Water or Harvey Water) The taste of the water is great, the rest... it's just awful! I had my device for 1 month and it broke down, one of the water cap in one of the tanks, a replacement part was sent pretty quickly. Then the device started leaking after 2 months of usage. They offered a refurbishment that doesn't ensure it will work after repairs. Given the fact that it broke down 1 month after using it, I said no to the repairs and had to ask about a full replacement (it was not offered as an option at first). I had the customer support person to respond to WhatsApp messages late at night as the centre is scattered across the globe. Pretty standard for startups nowadays but they claim the core hours to be 9 to 5 pm UK time. No it is not. So unless I was up and ready to message customer support at night I had to wait 24 hours for a response. I had the pleasure to speak with the CEO that took my feedback but then this happened... I received a voucher (I had to suggest this to them), of £25 that cannot be used on the subscription infusion (the lower cost) but only on the one-off purchase which is around £34 worth. So the £25 wasn't even enough to cover the cost of 1 infusion. After I had to spend money to buy a Brita filter and bottled water for over a month while I was waiting for the device to be fixed/replaced. Anyway, the replacement device came but.... there was no water tray with it!!!!!!! So obviously NOT a new device - I asked but it was never confirmed. Then customer support separately sent me a water tray, it came... without the metal drainer to put on top of the black plastic base!!! At this point I think this is a joke???? £300 worth of device that doesn't work, and months of dealing with customer support and still I receive missing bits and pieces. I asked for a full refund now as I'm questioning the actual quality of the product, is it even safe? Is this device being tested thoroughly? Is it worth the money? And the stress of dealing with it?