ACIS Educational Tours
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Shared negative experience re refund policy
My experience is reflective of the others shared here. Our daughter, senior in high school, was to travel to England in April. Trip was cancelled by ACIS and the revised policy includes $650 non refundable cancellation fee; $350 voucher for future travel; remaining cash refund (which we have yet to see, and it has been 45 days). We had 8 people traveling from our school. I called United, and they informed me that this was not a group booking (you need to be at least 10 for a group) and the ENTIRE AMOUNT OF AIRFARE WAS REFUNDED to the travel agent. No credit, but cash refund from United. No charges from the four hotels that they were going to stay at (I verified this, too). ACIS is not transparent about the reason $1,000 penalty assessed (we have no use for future travel voucher). I am very disappointed at this bad faith handling exemplified by ACIS. Their counterparts in the travel industry are issuing full refunds. ACIS - please do the right thing for the seniors, at least.